Businesses don't have to be large to benefit from Bernie De Souza's expertise. He has helped many become giant slayers by maximising strengths.
Bernie De Souza demonstrates at events how to be proactive and make the most of personal and professional knowledge.
The owner of a small computer business who attracts customers away from megga stories nearby said: “Bernie has made me recognise the power of experience and given me the push I needed to strengthen and grow my business and be a giant slayer.”
The computer business has capitalised on its specialist data recovery service for the Corporate and SME (small to medium sized business) market and looked forward to a bright future despite fierce competition from national companies nearby.
The owner has made the most of his personal expertise and determination to excel in customer service.
Many times the Coventry based business comes to the rescue of people throughout the country who are told they have no chance of finding lost material in their broken machines. Sometimes the customers have been quoted astronomical out of reach amounts for the service and are surprised that it can be done at a fraction of the cost.
They know that losing data in a computer can be devastating personally and devastating for a business and delighted when relieved customers heep praise on them.
Although it is only a small business the company is a match for the big boys in High Street retailing because the business has practical expertise the throwaway generation lacks.
“We are killing them on service, that's how we are getting the better of them,” said the owner who has a few blue chip customers but mainly supplies home users and small businesses at the moment,” said the owner.
With a background in transporting military personnel around the world he spotted the sales potential of computers when they were in their infancy. That's when he began importing from America . Few people at the time thought that one day every household would have one and that they would become an essential part of life at home, school and work.
His superior knowledge is borne out of over twenty years experience buying, selling, refurbishing and repairing computer equipment and software. The business excels in helping shoppers with internet service or equipment.
Bernie De Souza constantly comes across businesses and organisations which fail to realise the importance of personal expertise. With his help they realise that it really is possible for small companies to make a big difference to the lives and needs of their customers.
“Sometimes I use my profiling techniques to help them discover their worth. I also talk to them about the many things I learned as I was growing my own business which went on to be a huge success story,” said Bernie.
Bernie himself also knows from personal experience that the barriers to success can be in the mind.
“We all need help and encouragement to do better and I help people set goals and stick with them,” he added.
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